Q: I am in multiple shows, how do I copy my enhanced information from one show to another?
A: Select the additional shows that are listed under the section labeled 'Enhanced Listing Info You Can Modify'.
Video: Basic - you signed up for multiple shows from the start
Video: Advanced - you signed up for additional shows later on in the year
Q: Where does the "Request for Information" go to?
A: The information captured will be sent to the email that has been inputted in the enhanced listing form. It will arrive with the subject line: Request for Information - from Marketplace Events.
If a test was submitted and you did not receive the email, please check your junk/spam folder.
Q: Why are the links to my website and social media accounts not directing to the right pages?
A: Please ensure to input the full URL copied directly from the web browser. The website and social media account fields requires full URL.
Correct - https://marketplaceevents.com/
Incorrect - Marketplace Events or www.marketplaceevents.com
Correct - https://www.facebook.com/homeandgardenevents
Incorrect - Home and Garden Events or @homeandgardenevents
Q: Why is my information not saving?
A: Please ensure to hit 'Save Listing' button before uploading images, otherwise, the copy in the text fields will not be saved.
Q: Why is there an error for my video?
A: If you are adding a YouTube link, please ensure that you are using the link to a specific video and not the link to your YouTube channel.
Note: YouTube and Vimeo links are the only accepted types. The settings for your video has to allow for
Q: Why is my logo not appearing properly?
A: If you uploaded a PNG file, the logo will appear with a black background. The preferred file format is JPG.
Q: Why is my Show Special or New Products being cut off?
A: There is a character limit of 250 on the copy in these section. Please revise.